Privacy policy
Última actualización: September 23, 2026
1. Data controller
The controller of the personal data collected through this website is:
- Controller: PROCOMIVIN, S. L.
- Tax ID (NIF): B61249751
- Address: C/ Aragón, nº 27, bajos, 07005 Palma de Mallorca, Illes Balears (Spain)
- Telephone: +34 971 433 300
- Email: administracionprocomivin@descanshop.es
2. What personal data may we process?
Descanshop may process the data that users voluntarily provide through the different channels available on the website, as well as certain technical data resulting from browsing.
Depending on the service used, the following may be processed:
- Identification and contact data, such as name, email address or telephone number.
- Information included by the user in forms or enquiries.
- Email address and, where applicable, name for the newsletter subscription.
- Information voluntarily provided via WhatsApp.
- Technical and browsing data, where applicable, such as online identifiers, device, browser or information about the use of the website.
3. What do we use your data for?
The privacy policy must reflect exactly the processing that is actually carried out.
| Purpose | Legal basis | Retention |
|---|---|---|
| Responding to enquiries and requests for information sent via forms, email, telephone or WhatsApp. | Pre-contractual measures when the enquiry relates to a possible purchase or service and, in other cases, legitimate interest in responding to the requests received. | While the enquiry is being handled and thereafter for the period reasonably necessary to deal with any possible liabilities. |
| Managing the newsletter subscription and sending Descanshop news, offers and commercial communications. | Consent of the data subject. | Until the user withdraws consent or unsubscribes, thereafter keeping the minimum information necessary to prove consent where applicable. |
| Managing communications via WhatsApp. | Depending on the nature of the enquiry, pre-contractual measures or legitimate interest. [TO BE VALIDATED] | [PENDING CONFIRMATION] |
| Analysing the use of the website and obtaining browsing statistics, where the corresponding cookies or technologies have been authorised. | Consent. | According to the periods established for the analytics tools and cookies used. |
| Complying with legal obligations applicable to PROCOMIVIN, S. L. | Compliance with a legal obligation. | For the periods required by the applicable legislation. |
4. Newsletter and commercial communications
When users subscribe to the newsletter, their data will be used to send them information about Descanshop products, promotions, news and content.
Subscription is voluntary and may be withdrawn at any time using the unsubscribe link included in the communications or by contacting Descanshop.
Acceptance of the Privacy Policy and consent to receive advertising must be handled separately where consent is the legal basis.
5. WhatsApp
The website may include links or buttons that allow users to start a conversation with Descanshop via WhatsApp.
When users use this service, Descanshop will process the data they voluntarily provide during the conversation in order to respond to their enquiry.
The use of WhatsApp is also subject to the provider’s own terms and policies.
6. Analytics, cookies and similar technologies
The new website may use measurement and analytics tools to understand how the site is used, measure actions such as store visits and clicks on the telephone or WhatsApp, and improve its content and operation.
The use of Google Analytics 4 and Google Tag Manager is currently planned.
Detailed information about the cookies used, their duration, purpose and provider can be found in the Cookie Policy.
7. To whom may the data be disclosed?
As a general rule, personal data will not be disclosed to third parties unless there is a legal obligation or it is necessary to provide a requested service.
Certain providers may access personal data as data processors in order to provide services to PROCOMIVIN, S. L.
Providers of the new website
- Hosting: [PROVIDER]
- Web development and maintenance: [COMPANY / AGENCY]
- Newsletter: Mailchimp
- Analytics: Google
- WhatsApp: Meta / WhatsApp
- Cookie manager: [PROVIDER]
- Others: [CRM, forms, email services, etc.]
8. International data transfers
Some of the technology providers used may process data outside the European Economic Area.
Where international transfers take place, they will be carried out using the safeguards provided for in the applicable data protection legislation.
9. How long will we keep your data?
Personal data will be kept only for as long as necessary to fulfil the purpose for which they were collected and, thereafter, for the periods necessary to deal with any possible legal liabilities.
For processing based on consent, data may be kept until the user withdraws that consent, without the withdrawal affecting the lawfulness of the processing carried out previously.
10. What are your rights?
Users may exercise the following rights, where applicable:
- Access their personal data.
- Request their rectification.
- Request their erasure.
- Request the restriction of their processing.
- Object to the processing.
- Request the portability of their data.
- Withdraw the consent given at any time.
To exercise them, users may write to:
PROCOMIVIN, S. L.
C/ Aragón, nº 27, bajos
07005 Palma de Mallorca
Illes Balears (Spain)
Email: administracionprocomivin@descanshop.es
Users may also lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that their rights have not been properly respected.
11. Data security
PROCOMIVIN, S. L. will adopt appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, destruction or unlawful processing.
These measures will be established taking into account the nature of the data processed, the context of the processing, the state of the art and the existing risks.
12. Social media
Descanshop has a presence on various social networks.
When users interact with Descanshop’s official profiles, their data will be processed in accordance with the terms and privacy policies of the platform concerned and, where applicable, by Descanshop for the purpose of managing that interaction.
13. Changes to the Privacy Policy
PROCOMIVIN, S. L. may amend this Privacy Policy when necessary to adapt it to legal or technical changes or to changes in the services offered through the website.
Any changes will be published on this page.