General terms of purchase

1. Payment methods

By bank transfer, bank card or cash. If payment is made by transfer from a non-Spanish account, the customer shall bear any bank charges that may arise.

Financing: the product will not be delivered until the finance company has approved the financing and paid the full price of the product.

2. Quotation

a. Customers interested in purchasing a product may request a free written quotation.

b. The quotation is valid for 7 calendar days, unless stock runs out before that period ends.

3. Orders

a. Customers wishing to purchase a product must place an order, at which time they must pay a deposit on account of the price of the product (30% of the product price). The remaining amount must be paid in full on delivery of the order or when the invoice is issued in order for the product to be delivered.

b. Once the order has been placed, the customer may not withdraw from it. Within 24 hours of payment, the amount paid will be refunded in the form of a voucher to be redeemed in store. If the customer cancels the order more than 24 hours after placing it, the deposit will not be refunded, as the order will already be in progress.

4. Delivery times

a. No product will be delivered unless it has been paid for in full, including transport.

b. When the order is placed, the approximate delivery time will be indicated. On specific dates such as Christmas or Easter, delivery may be delayed.

c. If the product needs to be delivered before a specific date, this must be notified so that we can confirm whether delivery within that period is possible.

d. If the customer wishes to collect the product in store, they will be notified once the product is available for collection, and the customer undertakes to collect it from the store within a maximum of 90 calendar days.

If the product has not been collected within that period, a storage fee of 5 euros per day will be charged.

If the product is available in store, the customer may take it away on the day of purchase once it has been paid for in full.

5. Guarantee

a. In accordance with Royal Legislative Decree 1/2007 of 16 November, all orders carry a two-year guarantee from delivery of the product (from 1 January 2022, the guarantee is extended to three years).

This guarantee covers manufacturing defects only, and under no circumstances does it cover defects caused by knocks, wear and tear or misuse.

b. When the product guarantee is invoked, this establishment reserves the right to choose between repairing the product or replacing it with a new one.

c. Likewise, the guarantee does not cover breakage resulting from assembly of the products if the assembly is carried out by the customer.

d. The cost of any logistics service not covered by the guarantee will be borne by the customer at a rate of 50 euros per hour (plus VAT), travel included.

6. Exchanges and returns

a. Exchanges and returns are not accepted.

b. Goods delivered may only be returned if the product delivered is damaged, and the customer undertakes to inspect the goods in the presence of the carrier.

If any damage is found, it must be recorded in writing on the delivery note.

If the product is damaged, PROCOMIVIN, S. L. may decide whether to exchange it for a new one or repair it.

If, for whatever reason, a second trip to the delivery address indicated by the customer is required, that second transport will in all cases be paid for by the customer.

7. Withdrawal from the order

PROCOMIVIN, S. L. will not accept withdrawal from the order for any of the following reasons:

a. At the customer’s mere discretion.

b. Because the order cannot be delivered to the place indicated, or because of lack of access; under no circumstances may the order be withdrawn from or refused for this reason. The carrier will only deliver the order to the place indicated provided it can be easily reached by lift or stairs. Otherwise, the product will be left wherever possible.

c. Because the product does not fit in the rooms or spaces, or is unsuitable for the place for which it is intended. Not fitting includes not fitting through the building entrance, front door, rooms, stairs, etc.

d. Because the customer has changed their mind about purchasing the product, in the case of purchases made directly in store.

e. Because the customer has not read or understood the conditions.

8. Delivery of the goods

a. Transport of the goods shall be paid for by the customer.

b. PROCOMIVIN, S. L. will not deliver any product that has not been paid for in full, and expressly retains title to the products until full payment of the order has been made.

c. PROCOMIVIN, S. L. undertakes to notify the buyer 24 hours before the scheduled delivery date in order to set the delivery time.

Goods are delivered Monday to Friday, in the morning and afternoon. If the buyer is not present during the agreed time slot, the delivery will be considered completed and a new delivery will have to be arranged.

d. PROCOMIVIN, S. L. will transport the goods to the place indicated by the customer, provided that it can be easily reached via stairs, lifts, landings and doors.

If the product cannot easily reach the desired location, it will be delivered wherever possible, and the customer shall be responsible for hiring the means necessary for the goods to be brought inside the property.

The customer therefore undertakes to measure and check that the goods can be transported to the desired location, and accepts that, in the event of difficulty in accessing, delivering to or entering the home, building or landing, PROCOMIVIN, S. L. will leave the product wherever possible and most easily accessible.

e. Assembly, positioning and/or installation of the products is not included in the price of the product or transport.

9. Buyer’s responsibility

Before placing the order, the customer undertakes to measure the place where the product will be located and ensure that it fits.

PROCOMIVIN, S. L. shall not be responsible if the product cannot be placed in the location indicated for reasons of passage or access.

The customer undertakes to inspect the goods delivered in the presence of the carrier, and any damage found in the product must be recorded on the delivery note.

10. Competent courts

In the event of legal action, the buyer submits to the Courts of Palma de Mallorca, expressly waiving any other jurisdiction that may correspond to them under article 57 of the Spanish Civil Procedure Act (LEC).

11. General terms of sale

The purchase of any of our products implies that the buyer has read and understood these general terms of sale and accepts them.

The buyer may not claim to be unaware of these conditions, as they are provided together with the order/reservation form, explained and must be signed.